Privacy Policy

Last updated: 09 June 2026

1. Information We Collect

When you use Sugar Premiere Hotel & Suites website and booking system, we may collect the following:

  • Personal identification (name, email, phone number, date of birth)
  • Booking and payment information (check-in/out dates, room preference)
  • Payment receipts uploaded for wallet funding
  • Device and usage data (IP address, browser type, pages visited)
  • Communication records (WhatsApp messages, contact form submissions)

2. How We Use Your Information

We use your personal data to:

  • Process and manage your hotel room bookings
  • Manage your wallet account and payment receipts
  • Send booking confirmations and service notifications
  • Respond to enquiries and provide customer support
  • Improve our website and services
  • Comply with legal obligations

3. Payment Information

Sugar Premiere Hotel does not process card payments online. All payments are made via manual bank transfer to Moniepoint MFB. Uploaded payment receipts are stored securely and accessible only to authorised hotel staff.

4. Data Sharing

We do not sell, rent, or share your personal data with third parties except:

  • When required by Nigerian law or regulatory authorities
  • To our trusted service providers who process data on our behalf under strict confidentiality

5. Data Security

We implement appropriate technical and organisational measures to protect your data including password hashing (bcrypt), CSRF protection, HTTPS encryption, and restricted staff access controls.

6. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at sugarpremierehotel@gmail.com or WhatsApp us at +234 803 367 2093.

7. Cookies

Our website uses essential session cookies required for login and security. No tracking or advertising cookies are used. You can disable cookies in your browser settings, though this may affect login functionality.

8. Retention

We retain your account data for as long as your account is active, or as required by Nigerian law. Booking records are kept for a minimum of 7 years for financial compliance.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance.

10. Contact Us

If you have any questions about this Privacy Policy, contact us:

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